We uphold a 15-day return policy, signifying that you possess a 15-day window following the receipt of your item within which to initiate a return.

For a return to be eligible, your item must be in pristine condition, devoid of any wear or usage, with all accompanying tags still attached, and it must be in its original packaging. Additionally, you will be required to provide the receipt or a valid proof of purchase.

To commence the return process, please reach out to us at justgingerz@outlook.com. Once your return is accepted, we will furnish you with a return shipping label and comprehensive instructions on the procedure and designated return address. Please be aware that we will not entertain items sent back to us without prior return authorization.

Should you have any inquiries pertaining to the return process, do not hesitate to contact us at justgingerz@outlook.com.

Damages and Issues We kindly urge you to diligently inspect your order upon receipt. In the event that the item is found to be defective, damaged, or if you have mistakenly received the incorrect item, kindly notify us immediately. This enables us to promptly assess the situation and rectify it to your satisfaction.

Exceptions / Non-Returnable Items Certain categories of items are exempt from the return policy. These include perishable goods such as food, flowers, or plants, as well as custom products like special orders or personalized items. Additionally, personal care goods, such as beauty products, are non-returnable. We also do not entertain returns for hazardous materials, flammable liquids, or gases. Should you have any queries or concerns regarding the return eligibility of a specific item, please do not hesitate to contact us.

Regrettably, returns cannot be accepted for items that are on sale or for gift cards.

Exchanges The most efficient way to secure the item you desire is to initiate a return for the current item in your possession. Once your return is approved, you may proceed to make a separate purchase for the desired replacement item.

Refunds We will promptly notify you upon receiving and inspecting your return. At that time, we will communicate whether the refund has been approved or not. If your return is approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to complete the refund process and for it to reflect on your account.